Returns:

AgriX does not accept product returns. Customers may keep the product, and a refund will be issued if they meet the eligibility criteria.

Refunds:

Refund requests must be submitted on the same day the product is delivered. Please send an email to refunds@theagrix.com detailing the issue and attach clear photographic evidence to support your claim.

To safeguard the interests of both customers and vendors, AgriX enables vendors to define their own refund policies. Refunds will be issued after a thorough evaluation of the claim by AgriX, in accordance with the vendor’s stated refund policy.

Refund claims will be considered under the following conditions:

  1. The product is damaged (physically destroyed or broken)
  2. The product is defective (unable to function as intended)
  3. The product is incorrect (wrong product, size, color, counterfeit, or expired)
  4. The product is incomplete (missing items)
  5. The product is not as described (does not match the product description or images)

Issuance of Refunds:

If your product qualifies for a refund, it will be redelivered subject to product availability. If the product is unavailable, the refund will be processed through one of the following channels:

  • Bank Transfer Payments:
    The refund will be credited to the same bank account within 5 working days after approval.
  • Debit/Credit Card Payments:
    The refund will be credited to the same card used for the purchase. Processing time is 10 working days after approval.
  • Cash on Delivery (COD) Payments:
    The customer will receive an AgriX voucher equivalent to the agreed refund amount. The voucher will be sent to the customer’s registered email ID on AgriX and can be redeemed using the same email ID.

Refund & Return Policy FAQs

What should I do if the delivered product is damaged, defective, or incorrect?

If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a refund request on AgriX website. Refund requests must be raised on the same day of delivery for all items. Ensure you provide clear photos and necessary details to facilitate the assessment. Agrix will assess the claim made by the customer against the vendor’s refund policy and process a refund accordingly if the decision is in favor of the customer’s claim.

What should I do if the delivered product is not as described?

If the product does not match the description or pictures provided on the platform, contact customer support with your order details. We will investigate and assist in resolving the issue with the vendor.

How do I initiate a refund?

To initiate a refund, log in to your account, go to your orders, and select the product you wish to request a refund for. Follow the on-screen instructions to submit a refund request. The request will be reviewed, and further instructions will be provided.

How long does it take to process a refund?

Once a refund request is approved, the refund process typically takes 5-10 business days, depending on your payment method and bank processing times.

Are there any items that are not eligible for a refund?

Yes, certain items such as perishable goods, customized products, and items marked as non-refundable by the vendor are not eligible for a refund. Please check the product details for refund eligibility before purchasing.

Does Agrix accept product returns?

No, Agrix does not accept product returns. Customers can keep the product, and if the refund request is approved based on the vendor’s policy and Agrix's assessment, a refund will be processed.